COVID-19 Updates

Nothing is more important to us at Joy’s House than the safety and care of our Guests (clients). With that, we are doing everything in our power to ensure that we stay open to serve those most vulnerable in our community. 

Effective beginning on Monday, August 3, 2020, Joy’s House Adult Day and Caregiver Support Services in Broad Ripple is open for Guest services from 8:00am – 5:00pm, Monday – Friday at a limited capacity. Joy’s House at UIndy is open from 8:00am – 5:00pm, Tuesday – Friday at a limited capacity.

Our top priority is always the safety and care of our Guests (clients) and we will do everything in our power to provide the most responsible and secure setting in which to serve our seniors and/or those affected by a life-altering diagnosis. At this time our houses are open to Guests and staff only.

Please call (317) 254-0828 or email Theresa Bonner, Family Care Manager at Joy’s House Broad Ripple, to make an appointment to tour or visit our house. Call (317) 737-2515 or email Leah Jones, Family Care Manager at Joy’s House at UIndy, to make an appointment to tour or visit our UIndy house.

Click here for Resources for Caregivers specifically related to caring for a loved one during the COVID-19 pandemic.

What can you do?

We emphasize recommendations made by the Center for Disease Control (CDC) to do your part to prevent the spread of the illness.  These include:

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

Stay home if you’re sick

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Wear a facemask

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Anyone with COVID-19, flu or cold-like symptoms should not come to Joy’s House until medically-cleared and approved by Joy’s House leadership team.

Communicate new and ongoing medical conditions and concerns with Joy’s House. This will help us to continue to provide safety and care for our entire Joy’s House family.

Keep your phone on you while your loved one is in our care. It will be of the utmost importance that we are able to contact you in case of emergency. In addition, please double check that we have current contact information for you, as the primary caregiver, as well as any alternate contacts.

What is Joy’s House doing?

We are taking additional precautions until further notice and encourage you to take a moment to read, and consider, these suggestions for the health of your family and yourself as well. 

We are:

1. Reviewing hand washing procedures. 

Click here to watch an informative video about hand washing from the CDC:

Click here to watch a video about how to properly wash hands from the World Health Organization (WHO):

2. Requiring that all visitors, families and staff enter through the main front door at Joy’s House Broad Ripple.

3. Requiring that everyone who comes in the door at Joy’s House use hand sanitizer.

4. Utilizing PPE (including face masks), wellness screenings, temperature checks and social distancing for the safety of our Guests.

5. Elevating our cleaning measures to include constant cleaning of Guest activity spaces. Deep cleaning of the entire house will take place from 7am to 8am and 5pm to 6pm daily.

6. Implementing an emergency plan for Guests who show COVID-19 symptoms while in our care as well as staff members.

7. Restricting access to the house to staff and Guests only. Visitors must be approved and are permitted by appointment only. All delivery services will be prohibited from entering the house.

8. Pausing all in-house volunteer activities and service hours.

  • If possible, we will match volunteer duties with the appropriate volunteers for them to work virtually.

9. Requiring that staff stay home and follow Indiana State Department of Health (ISDH) guidelines if they present any symptoms of the COVID-19, specifically a cough, shortness of breath and fever (over 100F), as well as general flu and cold-like symptoms.  

10. Employees with laptop computers should take them home every night, along with whatever resources they need to work remotely, as a precaution.

11. Requiring staff to avoid hosting or attending in-person meetings, unless approved by leadership team.

12. Not participating in third-party conferences or community events.

13. Guests are encouraged and employees are required to actively communicate any travel plans or report attendance to any social events. Guests and employees are advised not to travel to “hot spots” or internationally. Employees may be asked to self-quarantine if needed.

14. Working with staff, as able, to perform job responsibilities from their homes. This, of course, is not possible for all staff responsibilities. 

15. Keeping a COVID-19 risk log of any symptoms and/or related-diagnoses during this time.

16. Avoiding personal contact as much as possible, including hugs, handshakes and high fives.

What do you do if you or someone you have close contact with (about six feet) have contracted the virus?

If you are concerned that you, or someone you love, may have contracted COVID-19, the person in question should immediately:

  • Put on a facemask
  • Isolate yourself at home
  • Contact the Indiana State Health Department (ISDH) hotline at 317-233-7125, Monday-Friday from 8:15 a.m. to 4:45 p.m. EST, or the ISDH Epidemiologist-On-Call at 317-233-1325
  • Contact the Marion County Health Department (MCHD) – Infectious Diseases at 317-221-2106 (or your local Health Department if outside of Marion County)
  • Contact your local health provider

We also suggest you contact the professionals at IU Health for a free virtual assessment.

If you or a family member are diagnosed and/or under quarantine for COVID-19, you may not return to Joy’s House until 14 days have passed and you obtain medical clearance, as well as approval from Joy’s House leadership team.

To sign up for updates from the ISDH, click here.