COVID-19 Updates

Updated 3/16/2020

Nothing is more important to us at Joy’s House than the safety and care of our Guests (clients).  With that, we are doing everything in our power to ensure that we stay open to serve those most vulnerable in our community. 

Effective beginning on Wednesday, March 18, 2020, Joy’s House Adult Day and Caregiver Support Services in Broad Ripple and the University of Indianapolis are temporarily suspending operations due to the COVID-19 pandemic.

Our top priority is always the safety and care of our Guests (clients) and we will do everything in our power to provide the most responsible and secure setting in which to serve our seniors and/or those affected by a life-altering diagnosis. Since we serve one of the most vulnerable populations susceptible to this novel coronavirus, we will temporarily suspend services at our houses (facilities) in order to protect them, their family caregivers, and our staff from possible exposure. We are proactively doing this now as we do our part to slow down and stop the spread of this disease.


Click here for Resources for Caregivers specifically related to caring for a loved one during the COVID-19 pandemic.

Updated 3/12/2020:

What can you do?

We emphasize recommendations made by the Center for Disease Control (CDC) to do your part to prevent the spread of the illness.  These include:

Clean your hands often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

Stay home if you’re sick

Cover coughs and sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.

Wear a facemask if you are sick

  • If you are sick:  You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.

Clean and disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Anyone with COVID-19, flu or cold-like symptoms should not come to Joy’s House until medically-cleared and approved by Joy’s House leadership team.

Communicate new and ongoing medical conditions and concerns with Joy’s House. This will help us to continue to provide safety and care for our entire Joy’s House family.

Keep your phone on you while your loved one is in our care. It will be of the utmost importance that we are able to contact you in case of emergency. In addition, please double check that we have current contact information for you, as the primary caregiver, as well as any alternate contacts.

What is Joy’s House doing?

We are taking additional precautions until further notice and encourage you to take a moment to read, and consider, these suggestions for the health of your family and yourself as well. 

We are:

1. Reviewing hand washing procedures. 

Click here to watch an informative video about hand washing from the CDC:

Click here to watch a video about how to properly wash hands from the World Health Organization (WHO):

2. Requiring that all visitors, families and staff enter through the main front door at both Joy’s House locations.

3. Requiring that everyone who comes in the door at Joy’s House either washes their hands immediately or uses hand sanitizer.

4. Elevating our cleaning measures.

5. Implementing an emergency plan for Guests who show COVID-19 symptoms while in our care as well as staff members.

6. Restricting access to the main part of each house to staff and Guests only.

7. Pausing all in-house volunteer activities and service hours.

  • If possible, we will match volunteer duties with the appropriate volunteers for them to work from home or a remote location. 

8. Requiring that staff stay home and follow Indiana State Department of Health (ISDH) guidelines if they present any symptoms of the COVID-19, specifically a cough, shortness of breath and fever (over 100F), as well as general flu and cold-like symptoms.  

9. Employees with laptop computers should take them home every night, along with whatever resources they need to work remotely, as a precaution.

10. Requiring staff to avoid hosting or attending in-person meetings, unless approved by leadership team.

11. Not participating in third-party conferences or community events.

12. Urging staff to use their best judgment when it comes to attending gatherings on their personal time. 

13. Working with staff, as able, to perform job responsibilities from their homes. This, of course, is not possible for all staff responsibilities. 

14. Keeping a COVID-19 risk log of any symptoms and/or related-diagnoses during this time.

15. Avoiding personal contact as much as possible, including hugs, handshakes and high fives.

What do you do if you or someone you have close contact with (about six feet) have contracted the virus?

If you are concerned that you, or someone you love, may have contracted COVID-19, the person in question should immediately:

  • Put on a facemask
  • Isolate yourself at home
  • Contact the Indiana State Health Department (ISDH) hotline at 317-233-7125, Monday-Friday from 8:15 a.m. to 4:45 p.m. EST, or the ISDH Epidemiologist-On-Call at 317-233-1325
  • Contact the Marion County Health Department (MCHD) – Infectious Diseases at 317-221-2106 (or your local Health Department if outside of Marion County)
  • Contact your local health provider

We also suggest you contact the professionals at IU Health for a free virtual assessment.

If you or a family member are diagnosed and/or under quarantine for COVID-19, you may not return to Joy’s House until 14 days have passed and you obtain medical clearance, as well as approval from Joy’s House leadership team.

To sign up for updates from the ISDH, click here.